How Vetri Trichy Works
The Lifecycle of a Civic Complaint
Learn how complaints move from citizen submission to final resolution using security, human operations, and transparent workflows.
Complaint Lifecycle Workflow
Citizen drafts issue with title, address, category, and images.
PII is scrubbed. AI suggests category, severity, and duplicate check.
Supervisors review and verify suggestions before dispatching.
Official communication is sent automatically to sub-departments.
Work completed, response is verified, and citizen confirms resolution.
Responsible AI Assistance
Vetri Trichy uses artificial intelligence purely to assist municipal operators and speed up dispatch routing. We follow the Vetri Trichy AI Charter:
- PII Scrubbing: Any emails, phone numbers, or private details are scrubbed from inputs using advanced pattern filters before sending data to LLM interfaces.
- Human In The Loop: No complaint is automatically rejected or deleted by the AI. An authorized officer must review and approve all automatic re-routings.
- Duplicate Detection: AI compares new submissions with physical complaints within a 2km radius to merge duplicate requests, preventing department task clutter.
Privacy & Security Controls
Citizen security is built into the platform's core. All files uploaded are stored in secure Supabase Storage buckets accessible only to verified staff. Audit logs track every action on the platform to maintain absolute transparency.