AI Transparency Notice

Explaining our AI engines, limits, and human-in-the-loop workflows

Last Updated: July 18, 2026

Vetri Trichy integrates Artificial Intelligence (OpenAI API) to help triage and organize civic complaints. In line with the Vetri Trichy AI Charter, we declare:

1. Assistance, Not Decision-Making

Our AI suggested categorizations, severity weights, and department routings are advisory. The AI does not have the authority to reject complaints, lock accounts, or make municipal decisions.

2. Human Review

All suggested routings and classifications must be reviewed and approved by municipal supervisors before dispatches are emailed to the target departments.

3. Data Sanitation

Vetri Trichy automatically filters and redacts personal data (e.g. email formats and phone digits) to prevent sharing citizen identities with AI APIs.